FactBranch - Customer data next to the Zendesk ticket

FactBranch loads customer data when you open a ticket

FactBranch queries your database for the customer’s email address and shows your agents fresh data whenever they open a ticket in Zendesk.

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Connect FactBranch to your
SQL database

Use our setup wizard to build SQL-queries and design the output your agents should see in Zendesk. When your database schema changes or you want to display different fields, adapt your queries and output in FactBranch.

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Browse the FactBranch docs

Learn how to connect FactBranch to your database, spreadsheet or API and how to use the FactBranch Designer to lay out the results in the Zendesk app.

PostgreSQL

MySQL & MariaDB

Google Sheets

JSON API

Even more data sources

FactBranch also connects Google Sheets or JSON-APIs and we’ll work with you to connect your custom data source.

If you have something more complicated, either send us an email describing your requirements and we’ll get back to you within a few business hours. Or schedule a call with a FactBranch engineer who will figure out a way forward together with you.

New features, customer support tips, CRM insights

Don't miss our newsletter. We write about how to provide context to sales and support teams, about new features in FactBranch and about best-practices in customer relationship management.

How does FactBranch look in Zendesk?

These are some of the data types other FactBranch customers display to their agents.

Our support is excellent

Honest and clear communication is one of our company values. Combine this with people who care and are capable - and you have excellent customer support. At FactBranch you always have a direct line (well, an email address) to an engineer who really will be able to help you.

GDPR

The strongest data protection on earth.

To some GDPR is just an annoyance. We see it as a welcome wake-up call to reduce data processing. FactBranch is based in the European Union and complies with GDPR naturally. We never store any of your data unless you explicitly tell us to. Learn more about how we handle your and your customers’ data.