Customer data next to Zendesk tickets
FactBranch displays data from your database in Zendesk and helps agents answer requests faster.
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FactBranch loads customer data when you open a ticket
FactBranch queries your database for the customer’s email address and shows your agents fresh data whenever they open a ticket in Zendesk.
Even more data sources
FactBranch also connects Google Sheets, HubSpot, JSON-APIs and we’ll work with you to connect your custom data source.
If you have something more complicated, either send us an email describing your requirements and we’ll get back to you within a few business hours. Or schedule a call with a FactBranch engineer who will figure out a way forward together with you. Our priority is to make your life easier - and we mean it. We have suggested apps of competitors if they are a perfect fit in that specific situation.
How does FactBranch look in Zendesk?
These are some of the data types other FactBranch customers display to their agents.
Our support is excellent
Honest and clear communication is one of our company values. Combine this with people who care and are capable - and you have excellent customer support. At FactBranch you always have a direct line (well, an email address) to an engineer who really will be able to help you.
GDPR
The strongest data protection on earth.
To some GDPR is just an annoyance. We see it as a welcome wake-up call to reduce data processing. FactBranch is based in the European Union and complies with GDPR naturally. We never store any of your data unless you explicitly tell us to. Learn more about how we handle your and your customers’ data.