FactBranch - Customer data next to the Zendesk ticket

FactBranch loads customer data when you open a ticket

FactBranch looks up the customer in your database and shows your agents fresh data whenever they open a ticket in Zendesk.

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Push data into Zendesk fields*

Automatically push data from your database into ticket fields in Zendesk whenever a new ticket is created. Ideal for reports and analytics in Zendesk Explore.

*Coming in March 2020.
Request more info and get early access by joining the invite list now:

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Connect FactBranch to your
SQL database

Use our setup wizard to build SQL-queries and design the output your agents should see in Zendesk. When your database schema changes or you want to display different fields, adapt your queries and output in FactBranch.

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Get started

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Browse the FactBranch docs

Learn how to connect FactBranch to your database, spreadsheet or API and how to use the FactBranch Designer to lay out the results in the Zendesk app.

JSON API

Even more data sources

FactBranch also connects Google Sheets or JSON-APIs and we’ll work with you to connect your custom data source.

If you have something more complicated, either email our excellent support describing your requirements and we’ll get back to you within a few business hours. Or schedule a call to discuss your requirements.

New features, customer support tips, CRM insights

Don't miss our newsletter. We write about how to provide context to sales and support teams, about new features in FactBranch and about best-practices in customer relationship management.

How does FactBranch look in Zendesk?

These are some of the data types other FactBranch customers display to their agents.

Our support is excellent

Honest and clear communication is one of our company values. At FactBranch you always have a direct line to an engineer who will be able to help you.

GDPR

The strongest data protection on earth.

To some GDPR is just an annoyance. We see it as a welcome wake-up call to reduce data processing. FactBranch is based in the European Union and complies with GDPR naturally. We never store any of your data unless you explicitly tell us to. Learn more about how we handle your and your customers’ data.