Customer data in your Zendesk tickets
FactBranch shows data from your SQL database in Zendesk and helps agents answer requests faster.
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FactBranch loads customer data when you open a ticket
FactBranch looks up the customer in your database and shows your agents fresh data whenever they open a ticket in Zendesk.
Trusted by companies just like yours
Browse the FactBranch docs
Learn how to connect FactBranch to your database, spreadsheet or API and how to use the FactBranch Designer to lay out the results in the Zendesk app.
Even more data sources
FactBranch also connects Google Sheets or JSON-APIs and we’ll work with you to connect your custom data source.
If you have something more complicated, either email our excellent support describing your requirements and we’ll get back to you within a few business hours. Or schedule a call to discuss your requirements.
How does FactBranch look in Zendesk?
These are some of the data types other FactBranch customers display to their agents.
Our support is excellent
Honest and clear communication is one of our company values. At FactBranch you always have a direct line to an engineer who will be able to help you.
GDPR
The strongest data protection on earth.
To some GDPR is just an annoyance. We see it as a welcome wake-up call to reduce data processing. FactBranch is based in the European Union and complies with GDPR naturally. We never store any of your data unless you explicitly tell us to. Learn more about how we handle your and your customers’ data.